Waffle House at 1501 West Fairmont Parkway, La Porte

Reviews

• Andrea Trice

  Jul 26, 2018
  ★ ☆ ☆ ☆ ☆
  We have been faithful patrons of this restaurant for close to 10 years, since we've lived in the area. I kid you not when I say my 3 and 5 year olds beg to go to Waffle House, it's their most favorite place to eat. Sadly, yesterday will be our last visit here. To make a long traumatic story short, I took my 3 and 5 year olds to the bathroom when we were nearing the end of our meal. My 5 year old wanted to wash her hands because they were sticky from syrup, when she went to get soap, the entire soap dispenser came off the wall and the liquid soap that inside splashed everywhere; all over her head, INCLUDING IN HER EYES, all over her clothes and all over the floor. I immediately knew this was going to be bad, and she immediately started screaming from the pain that she was enduring due to the soap in her eyes. I rushed out of the bathroom into the restaurant and yelled at the cook and 1 waitress on duty asking if they had a first aid kit, and asked for an eye wash solution, which is in most decent first aid kids. They both stared at me and didn't say a word. There was an elder couple (probably 60's) and a gentleman in the restaurant at the time. I rushed back to the restroom to help my child any way that I could. I attempted to put her head under the faucet to wash out her eyes and had to cup water in my hands to wash out her eyes. The waitress finally comes in with a glass of water that she proceeds to pour over my baby's face. Still, my child is screaming and crying in pain. I clean her up as best as I could, her clothes were drenched in soap and water. We exited the restroom, I grabbed our ticket and went to pay. Not one word was spoken by either of the 2 employees except the waitress when she exited the restroom says "we're going to have to squeegee the bathroom". Not one single apology or offer of help from no one in the restaurant. People suck. A mother by herself with two small children trying to deal with an unfortunate event as best as she can and not one person offers any sort of assistance, nothing. No help, no is your child ok, nothing! This may seem dramatic, but the entire situation could have been handled so much better by the employees. The restaurant was pathetic. The manager that I called from the parking lot was at least very concerned, asked if my daughter was ok, suggested I take her to the ER or an urgent care to get her eyes looked at, and apologized repeatedly. I filed a complaint with corporate, received a phone call the next morning from the regional manager, he asked how my daughter was, told me he personally installed a new dispenser that very morning, to replace the faulty one and get this.... says he wants to make it up to me and offers a meal for my family on the house. Are you kidding me?!?!?! Your restaurant offered me no sort of assistance whatsoever while me and my children were in obvious distress, didn't have a first aid kit, had a broken soap dispenser which I'm sure employees and possibly management were well aware of, I doubt soap could have been refilled without it being noticed and falling off the wall, no apologies, nothing and you are offering me a meal worth a whopping $20 value for my family. They can shove their complimentary meal where the sun don't shine!!!! Sorry excuse for a restaurant, employees, and regional manager. The solution provided by this corporation was absolutely pathetic. Oh and the toast they served to my 3 and 5 year olds was burnt, who burns toast and serves it to paying customers?!

Images